Returns and Refunds

Payment & Refund Policy for Coaching Programs

Functional Health Team offers health coaching programs, classes, products and individual consulting services to clients. There are two methods with which payment can be made for coaching programs.

Physical products and individual consulting services are paid for individually, or á la carte, unless specifically stated otherwise.

Payment Methods Available for FHT Coaching Programs

One-time Payment – Clients who elect this option will receive a substantial savings of 5% discount off their overall program fees as well as an additional 10% off products purchased through the FHT Online Dispensary.

Monthly Payments – Clients electing to pay in installments will select either the 1st or 15th of each month for their payment date, payable by credit card. Each client may choose their preferred payment date. Once chosen the payment date will not change. Contract length is determined by your choice from our catalog of programs.

Refunds:

Once a service contract has been initiated, services begin immediately and no refund for the initial month will be made. Once payment has been made for any given month, refund is not available. You may suspend your start date for up to 60 days and you may pause your program for 30 days once, but no return can be made on coaching programs and no refunds will be made for unused services.

Cancellations:

The month-to-month commitment is set to automatically renew on the 1st  or 15th of each month, as determined by each client’s choice at the beginning of their program. The Client may end this commitment by submitting a request for termination to info@functionalhealthteam.com. Requests for termination must be submitted and received at least 7 days prior to the subsequent client billing period. If submitted or received with less than 7 days before the next billing period, the payment will be processed for that billing period, and the commitment will be terminated before the following billing cycle.

Customer Support for Products Eligible for Return

Our return policy for non-perishable products lasts 30 days. After 30 days from purchase no returns will be accepted. In this situation, we’re sorry but no refund or exchange can be offered.

Once a return has been made or a refund is requested in any scenario, customer support will investigate the request to determine refund eligibility, within 30 days of receiving returned product or refund request.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Within 30 days we will notify you of the approval or rejection of your refund.

If your return is determined eligible for refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, the amount of time until you see the refund on your statement will be determined by the policies of your payment source.

The refund will be issued to the original payment source. (whether that be credit/debit, PayPal, or you attached a check to a carrier pigeon*)

The refund for a normal return will be minus any shipping cost for the order, if applicable.

Non-returnable Items

We don’t accept returns for any opened products or perishable products because we don’t restock them. It makes no sense to have you send a return or a product to be thrown away in a different garbage can.

Give our support team a shout and let us know your situation, we’d be happy to let you know what we can do for you.

Some Guidelines for Determining Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Again all perishable items are ineligible for return or refund.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned because they have a short life span and window of effectiveness. Please note specifically that CERTAIN supplements are food-based supplements and therefore cannot be returned.

Additional examples non-returnable items, this list does not constitute a complete list:

* Gift cards

* Downloadable software products

* Perishable home and personal care items

To be eligible for return or refund any product will require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where partial refunds of 50% of purchase price are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your payment account again. Then contact the organization who manages the account as they will be best able to share how much time to expect before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@functionalhealthteam.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@functionalhealthteam.com and send your item to: 3858 Marine Avenue, St. Louis, MO, 63118, United States.

Gifts

If the item was marked as a gift when purchased by someone else and then shipped directly to you, you may receive a gift credit for the value of your return after meeting all of our criteria and policies for return and refund. Once the returned item is received, a gift certificate/card will be sent to you if your return is determined eligible.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, if determined eligible, we will send any refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: 3858 Marine Avenue, St. Louis, MO, 63118, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.